Electrobyt

Shipping & Returns

Shipping, Returns and Warranty Terms

Shipping

Electrobyt offers a range of Couriers/Products for delivery. These options are automatically sorted depending on the price and weight of your order. At checkout, only the valid options for your order total will be shown. We reserve the right to choose a suitable courier for your order.

**Please allow a processing time of 2 working days for dispatch.

Estimated Delivery Times: United Kingdom
Economy Delivery 5-7 days
Standard Delivery 3-5 days
Express Delivery 1-3 days


Estimated Delivery Times: International
Economy Delivery 10-40 days
Standard Delivery 7-25 days
Express Delivery 3-10 days


These delivery times are estimates and do not include weekends and public holidays. Due to unforeseen circumstances (flooding, snow, pandemic related closures, etc), we always ask our customers to be patient. If your parcel has not arrived 10 working days after its last expected date, please Contact Us and let us know:

(1) The name on the shipment
(2) Your email address
(3) Type your Order Number in the "E-mail subject" box
(4) Confirm your delivery address and write a brief description of your problem in the "Message" box

Returns

We know that you will be pleased with your purchases from Electrobyt, however, there may be an occasion when you need to return an item to us.

Our Return's Procedure.

In the first instance, contact us using the "RMA Authorisation" button at the bottom of every invoice. You can find your invoices in your Account History. We will get back to you within 48 hours with a solution and/or advice to help to resolve your problem.

There are two different types of returns.

(1) Change of Mind/Cancellation Returns.
You are welcome to cancel an order for any reason for up to 30 days from the date your order arrives. If your order has been shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued once the item has been returned. We do not charge any re-stocking fees or cancellation fees.

(2) Faulty, Damaged or Incorrect Item(s).
In the unlikely event, a product we sell arrives faulty or develops a fault within the warranty period, or was incorrectly sent to you, you can return it for an exchange or refund, exchanges will only be offered if we have an identical item to send to you, or you agree to accept a similar replacement. We will refund costs including:

(1) The full sale price
(2) The initial postage and packaging cost
(3) Any payment fees if applicable
(4) Reasonable returns cost (UK only) if you decide not to use our Return's Label and opt to use your own courier method. This will only be refunded upon the receipt of proof of the carriage costs. To ensure the courier charges are reasonable, customers should contact Electrobyt first to check the estimated costs will be reimbursed before proceeding with your chosen courier method.

Once we've received the item(s), we'll issue a replacement or send a refund to you via your original payment method.

Warranties

As a "Green" company, we sell a high percentage of Recycled/Refurbished equipment as well as New. Because of this, there are two distinct warranty periods.

(1) Refurbished or Recycled -- All Refurbished or Recycled products hold a limited 6-month warranty with Electrobyt.
(2) New -- All New products hold a 1-year warranty with Electrobyt. (In some cases, there may be an additional warranty with the manufacturer.)

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